Complaints Framework- Risk assessment (RRPM)

Question

Senator STEELE-JOHN: Because it's so late, can you provide us on notice the framework or the policy documents that guide that assessment of risk so we can have an idea of it? So there's the immediate risk. I hate to be blunt with you but, just so that we're clear, are we talking about a categorisation of risk so we have immediate risk, medium risk low risk?

Answer

Please see attached answer.

Documents

• Question with answer (PDF) (opens in a new tab)
• QSC SQ26-000153.pdf (opens in a new tab)