Complaints - wait times for contact

Question

Senator STEELE-JOHN: What do you call it now when an individual actually reaches out to the participant? Mr Carracher: I don't know if there is a specific name for it, but I will find that out for you. Senator STEELE-JOHN: Is it a check in? Mr Carracher: Yes, we can call it that. Senator STEELE-JOHN: If you can tell us the average and median time people have been waiting for that contact, that would be really useful. Mr Carracher: Sure.

Answer

Please see attached answer.

Documents

• Question with answer (PDF) (opens in a new tab)
• QSC SQ26-000154.pdf (opens in a new tab)