Payment cancellations following non-reconnection

Question

Since 24 September 2024, how many people with compulsory activity requirements have had their payment cancelled after having their payment on hold due to not reconnecting with their provider? How has this been operationalised, e.g. if someone failed to reconnect, is the suspension automatically lifted after 28 days or is there a human decision maker? i) If someone has failed the 28 day reconnection requirement, what steps does the department take to ensure that Services Australia has not cancelled their payment? ii) What changes have been made to ensure that if a person is unable to report their income due to the failure to reconnect, that their payment is not cancelled? iii) Have you operationalised this robustly to ensure no one directly or indirectly has their payment cancelled under section 42AM?

Answer

Please see the attached PDF.

Documents

• Question with answer (PDF) (opens in a new tab)
• SQ26-000902.pdf (opens in a new tab)