AUS POST - Australia Post Banking

Question

1. Which banks are signed up to Australia Post's Bank@Post facility? 2. Did Australia Post recently seek more money in Community Representation Fees (CRF) for Bank@Post despite contracts not being up for renewal for a couple of years: if so a. was this on grounds that AP was losing money and about to record a large loss b.how much extra money was (i) sought (ii) paid by the banks c. who sought this additional money on behalf of AP d. prior to paying did the banks ask for clarity on the costs and what the money as being used for e. did the banks request reassurances that the CRF was being used to sustain the Post office network in Regional Australia f. did AP agree to this request? 3. When were these additional fees paid by the banks? 4. Have the banks raised any concerns about this matter: if so (a) what concerns (b) who with? 5. Has Australia Post previously agreed to provide the banks with clarity and transparency on how the CRF is disbursed and is it a condition of contracts that CRFs go to sustain LPOs: if so, has this occurred? 6. Which banks are signed up to Australia Post's Bank@Post facility? 7. Have the banks complained to the Government about Australia Post's conduct demanding more money in Community Representation Fees for Bank@Post despite contracts not being up for renewal? Why did Australia Post make these demands? 8. How much were the Community Representation Fees sought by Australia Post and how much was paid? Did Australia Post agree to give the banks clarity or transparency on these fees. How are these monies used.? Please detail the disbursement? 9. Is AP charging Licensed Post Offices to access the new technology which the CRF was supposed to pay for?

Answer

Please see the attached answer.

Documents

• Question with answer (PDF) (opens in a new tab)
• SQ26-000899.pdf (opens in a new tab)