Broadband

Question

1. Consumers can't choose the wholesale broadband provider which connects their home. Many consumers with non-NBN statutory infrastructure providers often suffer poor service and customer support that lags behind the NBN. The Minister has power under the Telecommunications Act 1997 to set Statutory Infrastructure Provider (SIP) performance standards, benchmarks and rules.? a. Has the Department considered SIP performance standards, benchmarks and rules to ensure non-NBN consumers are provided a comparable service that meets their needs?? b. What advice/correspondence has the Department provided to the Minister regarding SIP performance issues and potential ministerial responses?? 2. Please describe any work undertaken by NBN on the transition of the current USO and SIP obligation towards a new and updated obligation that is inclusive of the two? 3. What work has the NBN undertaken, if any, on the merging of the two obligations into one in the future? 4. What work has the NBN undertaken regarding a future scenario where a theoretical combined obligation sat with NBN and Telstra was no longer involved? 5. What work has the NBN undertaken on the settings required for the aforementioned scenario to be feasible for the NBN? 6. What engagement has NBN had with the Department of Infrastructure on this topic?? 7. What engagement has NBN had with the Minister's Office on this topic?