Performance standards of Triple Zero call handling

View on aph.gov.au

Status: Open

Asked by: Senator Fatima Payman

Committee: Environment and Communications

Portfolio: Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Agency: Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Round: 2026-27 Budget estimates

Question No: SQ26-000677

Asked: 8 June 2026

Answer due: 16 July 2026

Question

1. The performance standards on Telstra for Triple Zero call handling under the Telecommunications (Emergency Call Service) Determination 2019 have not changed since they were set in 2002. 2. Do you consider the performance standards are fit-for-purpose in 2026?

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