Scam complaints

Question

1. Please provide an update on the volume of scam complaints being received, the average timeframe fro responding to complaints and a breakdown of complain by type of scam eg. mortgage fraud etc. 2. Are you seeing an increase in the number of complaints received? 3. Do you feel adequately resourced to respond to scam complaints in a reasonable timeframe?

Answer

See attached response.

Documents

• Question with answer (PDF) (opens in a new tab)
• QON_5.6.26_D. Pocock - AFCA.pdf (opens in a new tab)