Chargeback and Merchant Disputes

Question

Question/s 1. Please provide annual complaint numbers since FY22 relating to: a. Chargebacks; b. Card-not-present transactions; c. Online retail disputes; and d. Merchant transaction disputes. 2. For each category, please provide: a. Number of complaints lodged; b. Number resolved in favour of the consumer; c. Number resolved in favour of the merchant; and d. Number settled. 3. Has AFCA undertaken any analysis concerning the impact of chargeback disputes on small businesses? 4. If so, please provide that analysis. 5. Has AFCA identified any increase in complaints relating to chargeback misuse or fraudulent chargebacks since FY22?

Answer

See attached response.

Documents

• Question with answer (PDF) (opens in a new tab)
• QON_5.6.26_Sen Nampijinpa Price - AFCA.pdf (opens in a new tab)